How we care

Why Lancet?

At Lancet Homes, we do everything we can to make your journey with us as smooth as possible, and our Customer Charter is our promise and commitment to delivering that excellence.

The Customer Charter outlines a clear guide of the procedures and processes we adhere to, and the information we provide as you go through your home buying journey.

We take the Charter very seriously, and you will receive a full breakdown of its contents after your first meeting with the team at Lancet Homes.

In all your dealings with us, you will see the Customer Charter in action and we hope it works for you. If not, we’d love to hear your feedback and we will do everything we can to put things right.

Download Customer Charter PDF

Consumer Code

Our Customer Service Charter complies with the requirements of the 2017 Consumer Code, further details available at: