How we care

Why Lancet?

As one of the leading family-led housebuilders in the North West, Lancet Homes is dedicated to ensuring that the new home buying process is seamless and enjoyable. We understand the significance of finding the perfect home, and that’s why we go above and beyond to ensure that your experience with us is exceptional.

Our Customer Charter is our promise and commitment to delivering excellence throughout your home buying journey. It provides a clear overview of the procedures and processes we strictly adhere to, along with the information we share as you navigate through the new home buying process.

At Lancet Homes, we take our Customer Charter seriously in every step of your interaction with us. Following your initial meeting with our team, you’ll receive a comprehensive breakdown of the Charter’s contents.

When you buy a new build with us, you will see the Customer Charter in action. We are dedicated to making it work seamlessly for you.

Your feedback is important to us, so please get in touch, we’d love to hear your thoughts. We are committed to addressing any concerns and we’ll do our best to make things right.

Download Customer Charter PDF

Consumer Code

Our Customer Service Charter complies with the requirements of the Consumer Code, further details available at:

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