CUSTOMER CARE

At Lancet Homes, we believe our relationship with you doesn’t end when you receive your keys. From your very first visit to one of our developments through to life in your new home, our dedicated team is here to provide exceptional customer care every step of the way.

We take pride in delivering high-quality homes and outstanding service, ensuring your buying experience is as smooth, transparent, and enjoyable as possible.

Our experienced sales team will guide you through the home-buying process, keeping you informed at every stage — from reservation to legal completion. You’ll receive clear updates, helpful information, and personal support so you always know what to expect.

Once you’ve moved into your new home, our commitment continues. Our dedicated Customer Care Team is on hand to help with any queries or issues that may arise. During the initial period after completion, we’ll provide a clear process for reporting any defects or snags. We aim to handle all matters promptly, courteously, and professionally — always keeping you informed of progress until everything is resolved to your satisfaction.

Every Lancet home is built to the highest standards and protected by a 10-year structural warranty provided by Premier Guarantee.

For the first two years, our in-house Customer Care team will look after your home, addressing any issues related to workmanship or materials.

From year three to year ten, your warranty provider will continue to cover major structural elements, giving you peace of mind long after you’ve settled in.

If you have a concern or issue with regards to your new home, the best place to start is your New Home Guide found in your Handover Pack. You can also speak with your Sales Advisor at your development.

If you need to contact our Customer Care team, we’ve made it easy: