At Lancet Homes, we do everything we can to make your journey with us as smooth as possible, and our Customer Charter is our promise and commitment to delivering that excellence.
The Customer Charter outlines a clear guide of the procedures and processes we adhere to, and the information we provide as you go through your home buying journey.
We take the Charter very seriously, and you will receive a full breakdown of its contents after your first meeting with the team at Lancet Homes.
In all your dealings with us, you will see the Customer Charter in action and we hope it works for you. If not, we’d love to hear your feedback and we will do everything we can to put things right.
Please complete this form outlining your enquiry and a member of our customer service team will respond promptly
We strive to provide the highest level of service to all of our customers at all times. However, we understand that there may be occasions when we have been unable to meet customer expectations. The complaints procedure below has been set out to help in the unlikely situation that your expectations have not been met. This procedure ensures that you are directed to the people who can best help you and we would ask that you go through the following steps in order to allow us to deal with your complaint as quickly and efficiently as possible.
This calculator is provided for basic guidance only; Lancet Homes does not offer mortgage advice.
Not all lenders will offer products accommodating all calculations possible with this calculator. This calculator does not include fees which may be payable to your lender such as arrangement fees, valuation fees, early repayment charges, insurance or taxes and stamp duty etc. You should take advice from an IFA or preferred lender before agreeing to a mortgage. This calculator does not include all the information you will need to apply for a mortgage. This calculator assumes that the minimum allowable deposit on a 'with Help to Buy' mortgage is 5% and the maximum allowable deposit is 30%. This calculator also assumes that the minimum deposit for a 'without Help to Buy' mortgage is 15%. This calculator does not constitute a mortgage quote.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP YOUR REPAYMENTS ON YOUR MORTGAGE.×